CX Leak Audit

Your NPS score says one thing. Your customer churn says another. The gap between them is where experience fractures hide — and where revenue leaks.

We investigate the customer journey end-to-end. Not survey data. The actual experience your customers receive at every touchpoint.

Price: ₹25,000–₹75,000 | $300–$900

[Request a Diagnostic Brief] → support@evolvewithrashi.com

What We Investigate

Journey mapping: Every touchpoint, from discovery to post-purchase. Where does the experience fracture?
Perception gap: What your C-suite believes the customer experience is vs. what the front-line actually delivers.
NPS blind spots: What your NPS isn't measuring — and why your "detractors" aren't telling you the real problem.
Process leaks: Where in the customer journey does the handoff between teams break?

What You Receive

Customer Journey Leak Map: A visual diagram of every touchpoint with fractures marked.
CX Pattern Report: The named pattern causing the experience fracture.
ONE High-Impact Action: The single structural change to close the leak.

Pricing

	Domestic (India)	International
CX Leak Audit	₹25,000–₹75,000	$300–$900

[Request a Diagnostic Brief] → support@evolvewithrashi.com

How B2B Engagement Works

EvolveWithRashi does not conduct free discovery calls. B2B engagements follow a written diagnostic flow:

Request a Diagnostic Brief (free, written — not a call) → Email support@evolvewithrashi.com with your organization name, size, and the area you want investigated.
Receive a Scoped Proposal within 24 hours — includes investigation scope, timeline, deliverables, and a fixed price within the published range.
50% Advance via Razorpay payment link to begin the investigation.
Investigation — document review, interviews, pattern mapping (1-4 weeks depending on scope).
Report & Presentation — Executive PDF + live presentation + ONE High-Impact Action.
50% Balance — due on delivery, net 7 days.

No discounts. No promotional pricing. The price is scoped to your organization's size and investigation depth.

Page: CX Leak Audit

URL: /leakmap/cx-leak-audit

Payment Flow: Diagnostic Brief → Proposal → Razorpay (50% advance) → 50% on delivery

Intake: Email-based diagnostic brief (free, written)

CRM: Track in CRM — proposal stage, scope, final price within range

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Choose Your Tier

Form Title: CX Leak Audit — Diagnostic Brief Request

Form Description: Tell us about your customer experience situation. We'll send a diagnostic brief within 24 hours with a scoped proposal and fixed price within the ₹25,000–₹75,000 range.

Questions:

Q1. Organization Name (short text, required)

Q2. Your Name (short text, required)

Q3. Your Role (short text, required)

Q4. Email (email, required)

Q5. Phone (short text, required)

Q6. Number of Employees (dropdown, required)

Under 50
50-200
200-500
500+

Q7. What's the scope of the customer journey you want investigated? (radio, required)

Single channel (e.g., onboarding, checkout, support, or one retail location) — ₹25,000 base
Full end-to-end journey (all touchpoints — online + offline + support + post-purchase) — ₹75,000

Q8. What's the visible symptom? (paragraph, required)

E.g., "NPS is 8.2 but repeat purchases dropped 15%." Or "Customer complaints are low but churn is high." Or "Our support team resolves tickets but customers still leave."

Q9. What channels does your customer journey include? (checkboxes, required — select all that apply)

Website / App
Email
Phone / WhatsApp support
Physical location(s)
Social media
Post-purchase / onboarding
Other

Q10. Do you have customer journey maps or NPS/CSAT data? (radio, required)

Yes — journey maps exist and are current
Yes — but they're outdated or incomplete
No — we don't have formal journey maps
We have NPS/CSAT scores but no journey maps

Q11. Is there anything else we should know? (paragraph, optional)

Routing Logic:

Single channel → ₹25,000–₹40,000
Full end-to-end journey → ₹50,000–₹75,000
Final price determined by: number of channels (Q9), existing documentation (Q10), and complexity of the symptom (Q8)